Tilt in the new booking system. Operators need to calm the patients
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Genoa – L and code are not new in the Palace of Health of Fiumara. But the rows of elderly are growing with every passing minute in the first day of the new booking system of laboratory tests. There are signs, for this only the constant output of the responsible of the branches can clarify the situation.
” Gentlemen huddled there, we have a problem with the PC. Do not work, go for ten seconds and then they stop. For the exemptions of the ticket in the past week, we will try to let you all have. Now we can not do anything. ” Failures and technical problems that increase the discomfort and complicate the lives operators forced to reckon with the technological hitches and the new implementation, in practice an addition, which now guarantees the possibility to book laboratory analysis along with the above active functions with the Cup. A “new software”, not responsible inconveniences related to the granting of exemptions from the ticket health, which in recent days had already knocked the Palazzo Doria of Health, to Struppa, with procedures slow and small blocks. Slightly better to Fiumara, also thanks to the communication came to practitioners to prevent the influx of people for routine annual inspections in the early days of settlement system. Communication but it has not arrived in the Palazzo della Salute. Signs here and there are not only the patience of the staff can explain the situation, but often not enough.
“My exemption expired March 31, I have come to this, to renew – says closing the anorak Valentino Gogni – We were told that the terms are extended automatically for all of Liguria, but I I have to go to treat myself outside the region , what I do, I pay all the medicine even though I the board that I find myself? No, I’m going back, no matter when. I need the paper. ” According to the regional measure, approved March 31 in transposition of an act of the Ministry of Economy, until the same date in 2016, the extension of coverage from paying the ticket will happen automatically, but only in the region. An automatism but did not arrive on all displays of family physicians that would allow him to avoid further misunderstandings, with rows of older forms and documents in his hand in his pocket ready to seek renewal. “ We are in Burundi , here is the truth, the third world is so – is unleashed Elvira Mora just left after a one hour queue for withdrawals – Works all evil, even when they say they want to improve the things. We are fed up. “
The problems are denied by the director of the district social health of Middle Ponente which is part of the Palace of Health, Mauro Eyes. “The adaptation phase is going quite well, also for collaboration with colleagues of general medicine have suggested that only those who had really need to come to this stage.”
Words repeated by the medical director of ASL 3, Luigi Bottaro. “The delays and problems with the exemption of the tickets have nothing to do with the new management system of the laboratory. Serves to clarify. Call centers have never been used to book laboratory analysis, serves a procedure obviously different, and more complex in those cases . Also there are no “prohibitions” for booking and payment, you can make an appointment for picking Voltri by Struppa and decide to pay in that case, or vice versa. ”
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