Subscriptions unsolicited cell phone, flake countermeasures – The Republic

COOL Antitrust fines, mobile operators are launching new systems to protect its users from unsolicited subscriptions on mobile. Those services – so to speak – that subscribe tricked you into ringtones, games and other content. We can now count on new ways to defend ourselves and even simplified procedures for obtaining refunds, it appears in the Repubblica.it . We can consider the first concrete results of the war that Antitrust and AGCOM are conducting (years) against the phenomenon. The Antitrust Authority has fined the four operators earlier this year for a total of 5.1 million euro and in October – uncovering repeat offenders – they had fined again for 1.7 million euro. The fault: do not do enough to protect customers from unsolicited subscriptions, which bring money to them is both suppliers of that content. In December, the NRA should intervene with a decision to make impossible subscriptions not required: a step in this direction is also the last bill Competition.

In short, pressed, operators are rushing to remedy. And it’s useful to know how, because some of the new products launched are not automatic but require the user to know and active (specifically, those asking for repayment and block premium services).

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Tim . October 26, Tim will introduce the system of double-clicking, already used by Vodafone (from 15 October) and 3 Italy (October 1). Means to trigger the subscription, the user must make a double action on the phone. And then – hopefully – the purchase will be more aware. “Unlike the other operators (Vodafone and 3 Italy), the buttons do not overlap in any part thereof to prevent the customer inadvertently face repeatedly click subscribing” to ensure Tim. Repayments easier: “Tim, following the conclusion of the proceedings on Antitrust premium services introduced a new procedure for reimbursement based on the simple request of the customer who complains or deprive a charge for such services.” In particular it is entitled to reimbursement of the amounts paid to all customers who request it within 12 days from service of omitting any verification about activation. When Tim does not provide for reimbursement through the app, “but assessments are underway in this direction.” Tim also enables you to block these services only call to customer service, but it is going to offer this possibility also in the self site.
Vodafone . The operator has shown a lot in communication, this week, the launch of services of defense against fraud in the app My Vodafone. Here the user can do two things: seek reimbursement for the charges of the previous 90 days and activate the blocking of premium services. This second measure – provided by all operators in different ways – is radical because it blocks the ability to subscribe to any service (including those potentially interesting). Vodafone already protects users with a system of double-clicking. To confirm the purchase, you have to pass two stages. The first is to confirm that I have read all the features of the service; the second is a separate page where it needs to definitively confirm the activation.

Wind . The operator will activate on October 26 (the same day of Tim) Double-click the system (see above) which protects the user from unwanted activations. “The reimbursement may wonder whether the customer service is through social channels. For a few months you can also use the new app Wind Talk (chat),” say from Wind. Refunds are valid for 90 days of charges. In the same way you can lock the premium service.

3 Italy . “H3G is the first operator to introduce – as early as Oct. 1 – the page with a double click on the activation of premium services. This ensures a double explicit operative and voluntary action on the part of the customer. Such action is directly controlled by the technology platforms to H3G to greater protection of the client with respect to the phenomenon of computer fraud. The customer activates the service so only after having viewed, understood and confirmed all information related to cost, higher charges and off, “said the operator. To get the refund, you can contact the call center, the channels email, Facebook and Twitter; but only for the last seven days “because unlike the other operators send a text message a week to report the charge for the premium service.” The total blockade of services is available from the call center, while the app can see the individual active services and disable them.

Arguments:

tim

Vodafone

Wind

3 Italy

phone

TLC

telephone operator

Mobile

contracts

scams

telephone scams

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